Penn National Gaming, Inc.


Location US-WV-Charles Town
Posted Date 7 months ago(7/17/2017 9:52 AM)
Job ID
Casino Property
Hollywood Casino at CharlesTown
Position Type
Regular Part-Time



Don’t just work. Work Happy.


A career in gaming? At Hollywood Casino Charles Town we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


An individual could be successful if they possess the following.

Your daily responsibilities include

  • Provides excellent customer service in the retail outlet at Hollywood Casino at Charles Town Races
  • Arranges stock on shelves or racks in sales area
  • Marks or tickets merchandise and inventories stock
  • Sells and pays out WV Lottery on-line and instant scratch off tickets
  • Balances both the WV Lottery drawer and the gift shop cash drawer at the end of each shift.

  • Assists and supports the Marketing Department with casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events.
  • Answers phone calls and proactively assists customers (internal and external) with their concerns
  • Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons.
  • Accurately completes paperwork referring to lost or stolen patron articles.
  • Light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying.
  • Assists guests by directing them to appropriate areas and contact department for guest needs.
  • Maintains up-to-date information of casino events to ensure guests will receive accurate and prompt information when requested.
  • Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.
  • Work in conjunction with other departments on an as needed basis.
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
  • Adheres to all company, state, and regulatory policies and procedures.
  • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.

To be successful in this position it will require the following skill set

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.


  • High school diploma or GED required; one year of customer service experience; or equivalent combination of education and experience. Marketing experience preferred.
  • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
  • Must be proficient in Microsoft applications (Excel, Word, and Outlook).
  • Must have an outgoing, energetic and enthusiastic attitude.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Must be comfortable initiating conversations and creating a fun environment with our guests.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.



Equal Opportunity Employer




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