Penn National Gaming, Inc.

SEASONAL MUTUELS TELLER

US-OH-Dayton
2 weeks ago
Job ID
2017-42416
Hollywood Gaming at Dayton Raceway
Position Type
Seasonal
Category
Racing Operations

Overview

Penn National Gaming has thrilled and entertained guests since 1971 when it all began as a horse racing venue. From a single race track, we have grown to be one of the nation’s largest gaming companies, operating properties that offer broad and diverse gaming and pari-mutuel wagering experiences. PENN is dedicated to becoming the undisputed leader in guest service by offering a Red Carpet experience for each and every guest

Your daily responsibilities include

  • Responsible for fostering a fun environment
  • Responsible for being a gracious host to all guests and co-workers
  • Responsible for promoting a positive influence in the community and participating in company-sponsored events
  • Operates assigned bank or window according to department and regulatory guidelines
  • Completes all required shift paperwork according to internal control standards
  • Counts down bank or window at end of each shift and reconciles to the draw amount
  • Provides professional, courteous and sincere service to all guests
  • Efficiently and accurately processes all pari-mutuel wagers
  • Efficiently and accurately pays out winners
  • Can explain the wagering rules and procedures to guests in a pleasant and friendly manner
  • Presents oneself as a credit to the company and encourages others to do the same
  • Responsible for providing exceptional Red Carpet Customer Service to all guests

To be successful in this position it will require the following skill set

  • Must have an outgoing, energetic and enthusiastic attitude
  • Must enjoy hosting others
  • Must be comfortable initiating conversations and creating a fun environment with our guests
  • Must be a minimum of 19 years of age
  • High school diploma or equivalent
  • General cashiering background or prior money handling experience preferred
  • Must be able to read and write English fluently
  • Good math skills (add, subtract, multiply and divide)
  • Excellent customer relations skills
  • Ability to learn and comply with department, property and regulatory policy and procedure
  • Knowledge of tote system to place customer bets
  • Efficiency and accuracy when entering guests wagers and paying out winners
  • Ability to cooperate and work will with co-workers and other departments
  • Dependability
  • Variances within standards according to department variance policy
  • Guest feedback – verbal and written comments
  • Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

Something to leave you with

If you're truly committed to a red-carpet service culture, then you need a team that is just as dedicated in pursuing that vision. Penn National Gaming is the place where we empower our cast members to deliver that WOW factor to our guests and in turn we will provide them an opportunity to build an "A" list career portfolio. You will soon understand why "It's Good To Be PENN!"

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