Penn National Gaming, Inc.

Marketing Rep - Promotions (PT)

4 months ago
Job ID
Hollywood Casino at Columbus
Position Type
Regular Part-Time


Penn National Gaming has thrilled and entertained guests since 1971 when it all began as a horse racing venue. From a single race track, we have grown to be one of the nation’s largest gaming companies, operating properties that offer broad and diverse gaming and pari-mutuel wagering experiences. PENN is dedicated to becoming the undisputed leader in guest service by offering a Red Carpet experience for each and every guest.

Your daily responsibilities include

  • Responsible for fostering a fun environment
  • Responsible for being a gracious host to all guests and co-workers
  • Ensure interactions with guests follow the guidelines of the Red Carpet Customer Service Program
  • Assist the Marketing Department with casino promotions and events on select shifts
  • Use proper sales techniques to achieve sales and contribute to the profitability of the retail outlet
  • Follow standards of neatness and cleanliness for the retail shop in order to maintain customer appeal
  • Follow policies and procedures that affect inventory control
  • Hang/organize patron coats within the numerical order system and return them to the proper patron
  • Ensure coat check log is properly filled out
  • Ensure ONLY coats, hats, and umbrellas are accepted into coat check
  • Welcoming bus patrons, confirming, counting, balancing and distribution of any coupons
  • Accurately complete paperwork referring to lost or stolen patron articles
  • Answers phone calls with proper phone etiquette
  • Light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying
  • Assist guests by directing them to appropriate areas and contact department for guest needs
  • Maintain up-to-date information of casino events to ensure guests will receive accurate and prompt information when requested
  • Responsible for educating patron’s on the value of the loyalty program
  • Assists patrons with questions as they relate to the property and loyalty program
  • Work in conjunction with other departments on an as needed basis
  • Adhere to all company, state, and regulatory policies and procedures
  • Comply with all reasonable requests made by management

To be successful in this position it will require the following skill set

  • Must have an outgoing, energetic and enthusiastic attitude
  • Must enjoy hosting others
  • Must be comfortable initiating conversations and creating a fun environment with our guests
  • High school diploma or equivalent
  • A minimum of 21 years of age
  • Able to promptly and accurately follow instructions given by Supervisor or Manager
  • Must qualify for licensing by Ohio Gaming Commission
  • Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

Something to leave you with

If you're truly committed to a red-carpet service culture, then you need a team that is just as dedicated in pursuing that vision. Penn National Gaming is the place where we empower our cast members to deliver that WOW factor to our guests and in turn we will provide them an opportunity to build an "A" list career portfolio. You will soon understand why "It's Good To Be PENN!"


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