Penn National Gaming, Inc.

Banquet Server

US-OH-Columbus
2 months ago
Job ID
2017-41246
Hollywood Casino at Columbus
Position Type
Regular Part-Time
Category
Food and Beverage

Overview

Penn National Gaming has thrilled and entertained guests since 1971 when it all began as a horse racing venue. From a single race track, we have grown to be one of the nation’s largest gaming companies, operating properties that offer broad and diverse gaming and pari-mutuel wagering experiences. PENN is dedicated to becoming the undisputed leader in guest service by offering a Red Carpet experience for each and every guest.

 

Your daily responsibilities include

  • Assist with set-up of tables, linens, chairs, etc, for full service of banquet events. Examples: laying table linens, setting china and silverware, filling water pitchers and brewing coffee.
  • Responsible for preparing any items that will be present on the tables when guest enter, including salt and pepper, sugar bowls, rolls and butter and salad dressings. Setting decorations centerpieces, lighting candles and overall setup of the table.
  • Provide excellent food and beverage service for banquet events, responsible for serving the meal, refilling water glasses and other beverages, bartending – based on appropriate certification, tending to any other miscellaneous needs that guest in that
    area may have.
  • Maintaining a buffet and all items necessary for guest to serve themselves.
  • Responsible for clearing dishes and preparing them for the dishwashers. 
  • At close of event, the banquet server is responsible for clearing any remaining items from table and bringing them back to their respective storage places.
  • Knowledgeable about food served, taking time before meal to review the menu and be able to answer guest questions.
  • Complete all other assigned duties when necessary.

To be successful in this position it will require the following skill set

  • Event serving experience preferred.
  • Maintain a professional appearance and mannerism.
  • Maintain knowledge of policies and procedures.
  • Maintain sense of urgency when on the service floor, be attentive to guest without being intrusive to the guest, able to make the guest feel at ease and create a comfortable environment.
  • Maintain back of house, front of the house and side work duties for the overall productivity of banquet events, outstanding organizational and time management skills , ability to work independently.
  • Maintain positive and professional attitude, while being a team player.
  • Seek council from management when needed.
  • Being able to follow directions efficiently and meeting the physical demands of the job.
  • Maintain clear and open communication between all staff members for overall event success.
  • Focus on job responsibilities while being on feet and moving around freely, examples: bending, climbing stairs and carrying items weighing 25-50 pounds.
  • Follow Health and Safety practices at all times.

Varying schedule to include evenings, holidays and extended hours as business dictates

Something to leave you with

If you're truly committed to a red-carpet service culture, then you need a team that is just as dedicated in pursuing that vision. Penn National Gaming is the place where we empower our cast members to deliver that WOW factor to our guests and in turn we will provide them an opportunity to build an "A" list career portfolio. You will soon understand why "It's Good To Be PENN!"

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