Penn National Gaming, Inc.

Banquet/Catering Assistant Manager

US-IL-Joliet
7 months ago
Job ID
2017-41149
Hollywood Casino Joliet
Position Type
Regular Full-Time
Category
Food and Beverage

Overview

 

 

Don’t just work. Work Happy.

 

A career in gaming? Hollywood Casino Joliet we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

 

An individual could be successful if they possess the following.

 

Your daily responsibilities include

  • Responsible for supervising and managing staff in the Banquet/Catering and Food & Beverage department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.
  • Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
  • Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.    
  • Assists clients with any problems or special requests to ensure the best personal service to meet guests' needs.
  • Ensure that banquet/catering equipment is in proper operational condition and is cleaned on a regular basis while you keep all banquet/catering facilities are cleaned, vacuumed and properly stocked according to anticipated business volume.
  • Record deposits, forward checks to Accounting and coordinate billing and credit approval for Banquet/Catering clients.
  • Responsible for promoting, planning, coordinating, and supervising the execution of all event functions ensuring a top-notch dining experience.
  • Responsible for meeting and exceeding the monthly and annual revenue targets by generating brand-new and repeat business through referrals, telephone solicitation, direct mail, outside sales calls, networking and other community marketing techniques.
  • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.
  • Maintains strict confidentiality in all departmental and company matters.
  • This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and cast members.
  • Other duties as assigned.

To be successful in this position it will require the following skill set

  • Associates degree (A.A.) from an accredited college or university; or minimum of four years previous supervisory experience; or combination of education and experience combined.
  • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Previous experience in Food & Beverage desired, but not required.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
  • Must be proficient in Microsoft Outlook programs.
  • Excellent motivational, communication and customer service skills required.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

 

Now that you have read about who we are, here is your opportunity to see what we're about!

 

   

 

Equal Opportunity Employer

 

 

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