Penn National Gaming, Inc.

Service Host (PT)

US-OH-Columbus
1 month ago
Job ID
2017-41128
Hollywood Casino at Columbus
Position Type
Regular Part-Time
Category
Marketing

Overview

 

 

Don’t just work. Work Happy.

 

A career in gaming? At Hollywood Casino at Columbus we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

 

An individual could be successful if they possess the following.

Your daily responsibilities include

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

  • Greets guests actively engaged in gaming and assists team members in player identification.
  • Provides guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.
  • Maintains knowledge of casino marketing and player development promotions and encourages guest participation.
  • Maintains knowledge of credit procedures and encourages the use of credit when appropriate.
  • Creates guest loyalty by engaging in service of guests when on property.
  • Assists in resolving guest opportunities and/or conflicts, in fair and equitable manners.
  • Analyzes and coordinates in-house invitation lists with Manager.
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. 
  • Attends and aids in the coordination of special events.
  • Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow team members.
  • Establishes a direct line of communication with all service departments for the purpose of caring for high value players.
  • Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.
  • Provides assistance to the Manager as needed.
  • Provides professional representation at internal and external meetings and events.
  • Ensures interactions with internal and external guests follow the guidelines of customer service program.
  • Adheres to all Corporate and local policies, procedures, and operating guidelines.
  • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management

To be successful in this position it will require the following skill set

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

  • Associate’s degree (A.A.) or equivalent from two-year College or technical school; minimum of one year Casino Guest Service experience, including but not limited to Player Development, Slots or Table Games; or equivalent combination of experience and education. 
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
  • Must be able to maintain confidentiality and a high level of professionalism at all times.    
  • Must have the ability to write reports and business correspondence.
  • Must possess excellent oral and written communication skills.
  • Must have the ability to identify problems, collect data, analyze, and draw valid conclusions.
  • Must have the ability to interpret a variety of instructions (i.e., written, oral, etc.).

Apply/Email

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Connect With Us!

Not ready to apply? Connect with us for general consideration.