Penn National Gaming, Inc.

Leap Program Management Trainee

5 days ago
Job ID
Hollywood Casino at Penn National Race Course
Position Type
Regular Full-Time
Casino Operations




Don’t just work. Work Happy.


A career in gaming? At Hollywood Casino at Penn National Race Course we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


An individual could be successful if they possess the following.

Your daily responsibilities include

  • Responsible for understanding the overall operations of the table games and slot departments.
  • Knowledge of the overall casino floor layout including table game and slot placement, and associated equipment and signage.
  • Responsible for understanding the overall financial performance analysis of casino operations to maximize profitability. This includes initial game selection and ongoing changes to maintain a competitive product offering for our guests.  Review of operational and labor analyses.
  • Knowledge of the day-to-day operation of the Casino Cage/Credit and Count Room departments.  
  • Ensure team members comply with HCPN's System of Internal Control, Casino Credit Policy and all company and departmental policies and procedures.
  • Ensure the highest levels of Regulatory compliance and game integrity are maintained through ongoing review of Internal Control Policies as well as remaining vigilant in protection of all company assets.
  • Demonstrates a comprehensive understanding and proficiency in managing the daily operation of the department in accordance with HCPN's Internal Control System, departmental and company policies, Title 31 and SAR requirements.
  • Thorough knowledge of the Company’s marketing plans and programs, both short and long range, to support sales and revenue objectives.
  • Has full knowledge of all property F&B operations, including staffing, menu development, quality and profitability in all Food & Beverage front and back of house areas.
  • Understanding of the people functions of Hollywood Casino at Penn National and its associated OTWs in accordance with the policies and practices of Penn National Gaming, Inc., regulations and administrative rulings of governmental organizations and other regulatory and advisory authorities and organizations.
  • Knowledge of the safety and security strategy for the protection of guests, employees and the property.  Understanding of all regulations as it relates to the security and surveillance of the casino operation.
  • Establish and maintain a “team environment” within all reporting areas and associated support departments to ensure the highest levels of employee engagement, morale and overall performance is being achieved.
  • Establish and maintain the highest levels of guest service throughout the casino floor through our Red Carpet Customer Service Program as a means of achieving our customer satisfaction goals.
  • Other duties as assigned.

To be successful in this position it will require the following skill set

  • College degree applicable to the needs of the position and/or a minimum of a combined 5 years in a management position.
  • Must be proficient in Microsoft applications (Excel, Access, Word, Ability to adapt to new gaming systems)
  • Must have the ability to respond to common inquiries or complaints from guests and regulatory agencies.
  • Must have the ability to read, analyze, and interpret business periodicals, technical procedures, and governmental regulations.
  • Excellent written/verbal communication skills
  • Excellent customer service skills
  • Dedicated team player
  • Able to handle multiple tasks, flexible and positive when adjusting to change
  • Attention to detail and follow-through
  • Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 50 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.


Now that you have read about who we are, here is your opportunity to see what we're about!




Equal Opportunity Employer



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