Penn National Gaming, Inc.

SECURITY OFFICER/GUEST SERVICE

US-OH-Toledo
7 months ago
Job ID
2017-38723
Hollywood Casino at Toledo
Position Type
Regular Part-Time
Category
Security

Overview

 

 

Don’t just work. Work Happy.

 

A career in gaming? At Hollywood Casino at Toledo we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

 

An individual could be successful if they possess the following.

Your daily responsibilities include

  • This position is responsible for providing superior service to our guests
  • Must seek out opportunities to be of service
  • Maintaining highly visible patrols to insure a safe gaming experience
  • Assuring quality support to other departments so that they may serve guests more effectively
  • Promoting the property promotions and events
  • Maintaining public order and enforcing safety rules
  • Protecting property and assets
  • Investigating disturbances in the casino area
  • Creating fun and excitement with the customer

To be successful in this position it will require the following skill set

  • High school diploma or equivalent
  • Effective communication (written and verbal)
  • Previous customer service experience
  • Able to handle stressful situations dealing with the general public
  • Ability to work in an environment, which may be noisy
  • Need tact when dealing with difficult customers
  • Run on level surfaces, as well as, up and down stairs
  • Ability to identify and quickly respond to potential problems and conflicts and defend self and others in combative situations
  • Ability to effectively and efficiently move around all work areas including walking and standing for long periods of time
  • Ability to multi task as required (security officers cover a wide variety of different posts and work with all departments) 
  • Required to initiate positive interactions with guests and employees
  • Actively patrolling sections/floor looking for interaction opportunities, answering calls while still maintaining the ability to build relationships
  • The ability to operate company motor vehicles 
  • Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

 

Now that you have read about who we are, here is your opportunity to see what we're about!

 

   

 

Equal Opportunity Employer

 

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