Don’t just work. Work Happy.
A career in gaming? Hollywood Casino Joliet we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following.
Provide superior guest service by demonstrating and up-selling with expert knowledge all levels of the Player’s card benefits, current promotions and/or events, the casino floor layout and any Direct Mail offers. Guest interactions will include engaging, efficient, informative assistance. Promote the Player’s Club program by recruiting, enrolling and educating guests on how to use the players’ cards whereby supporting the operation of the program. Additionally, conduct in-bound and out-bound calling, providing quality service & effective selling through the use of a telecommunications database and telephonic system. Expediently handle guest concerns, inquiries and requests. Perform the professional and courteous handling of incoming guest calls and reservation requests while realizing campaign goals, fulfilling data entry requirements and achieving call time and volume objectives.
ESSENTIAL DUTIES AND RESPONSIBILITIES
EDUCATION and/or EXPERIENCE
High school diploma or equivalent is required. 1-2 years related experience with knowledge of computer programs and ability to toggle between different programs required to perform essential functions; posses general administrative and/or secretarial skills. Guest Service, Sales or Call Center experience is preferred (length of experience commensurate with level of consideration.) This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and Cast Members. Must understand and speak the English language. Communication skills must be enough that English can be clearly understood over the phone. Negotiation and persuasive communication skills are a plus. Must be comfortable in a fast-paced, performance based call center where calls are monitored, recorded and assessed for accuracy, speed and quality of service and sales delivery.
While performing the duties of this job, the cast member is regularly required to talk and hear. The cast member frequently is required to stand and walk. The cast member is occasionally required to sit; reach with hands and arms; stoop, kneel, and crouch. The cast member must occasionally lift and/or move up to 50 pounds. The cast member requires manual dexterity to operate all necessary equipment. Specific vision abilities required by this job include close vision and distance. Must be willing to work outside of normal office hours and work the hours per day determined by the call center, Club Hollywood and the needs of the business. Must be able to sit and/or stand for long periods at a time. The physical demands described here are representatives of those that must be met by a cast member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer